FAQ
FAQ – myFashion
1. What products does myFashion sell?
myFashion offers a curated collection of sarees and traditional jewellery, including Banarasi sarees, wedding sarees, Banarasi tissue sarees and Kundan jewellery.
Product-specific fabric, design, colour and other details are provided on each product page.
2. Where does myFashion ship?
We currently ship within India only.
We do not currently offer international shipping.
3. How long does delivery take?
Orders are processed within 1–2 business days after payment confirmation, excluding Sundays and public holidays.
Estimated delivery after dispatch:
- Metro cities: 3–5 business days
- Other locations: 4–7 business days
- Remote areas: Up to 8 business days
Delivery times may vary during festivals, peak periods, public holidays, weather disruptions or courier delays.
4. Is shipping free?
Yes.
Prepaid orders receive free shipping across India.
5. Do you offer Cash on Delivery?
Yes, COD is available on eligible orders and locations.
A ₹100 COD fee applies to COD orders.
The COD fee is additional to the product/order value and will be shown during checkout before you place the order.
6. How can I track my order?
Once your order is dispatched, tracking details will be shared through email or WhatsApp.
7. What is your return policy?
We offer a 3-day return window from the date of delivery for eligible products.
Returned products must be unused, unworn and unwashed, with original tags and packaging intact.
Please read our Return & Refund Policy for complete details.
8. Which products cannot be returned?
The following are currently non-returnable:
- Sale or discounted products
- Gift cards
- International orders
We currently ship only within India.
9. Is there a return charge?
Yes.
For approved customer-initiated returns, a fixed ₹150 return charge will be deducted from the refund to cover reverse shipping costs.
No additional restocking fee is charged.
The ₹150 charge does not apply to verified damaged, defective or incorrect products.
10. What if I receive a damaged, defective or incorrect product?
Please contact us within 24 hours of delivery with photographs or videos of the issue.
After verification, we will provide the appropriate resolution.
The ₹150 return charge will not apply to verified damaged, defective or incorrect products.
11. Do you offer exchanges?
We currently do not offer direct exchanges.
If you want a different product, you may return the eligible product according to our Return & Refund Policy and place a new order separately.
12. How long does a refund take?
Once an approved return is received and inspected, the refund will be processed within 5–7 business days after return approval.
The ₹150 return charge will be deducted from eligible customer-initiated returns.
Banks and payment gateways may take additional time to reflect the refund.
13. Does every saree come with a blouse piece?
Most of our sarees include an unstitched blouse piece unless specifically mentioned otherwise on the product page.
Please check the individual product description before ordering.
14. How can I get help choosing a saree?
You can contact us for one-on-one assistance based on your:
- Occasion
- Preferred style
- Colour preference
- Budget
- Jewellery/styling requirements
We're happy to help you make an informed choice before ordering.
15. Are the product colours exactly the same as shown online?
We make every effort to display product colours accurately.
However, slight colour variations may occur because of photography lighting, screen brightness and individual device/display settings.
Minor variation caused by these factors is not considered a product defect.
16. How can I contact myFashion?
You can contact us through:
WhatsApp: +91 6361187193
Email: contact@myfashionsaree.com
You can also use our Contact page to send us a message.
17. Is shopping on myFashion secure?
We use Shopify's secure ecommerce infrastructure and the payment methods available through our checkout.
We also provide clear information about products, shipping, returns and customer support so that customers can make informed purchasing decisions.
18. What is the current Buy 3 promotion?
When the promotion is active:
Buy 3 products and get 10% off your cart value.
The discount is applied according to the promotion terms configured at checkout.